Tuesday, June 11, 2013

Flamingo Hotel - 2 bedroom suite (Jalan Tanjung Bungah) Penang

Bye bye to Ixora Hotel - one night stay, breakfast, back again after the function to pack and depart to Penang Island for the excitement of sightseeing. Arriving at Flamingo hotel, again booking done by the cousin, no doubt the reception area was truly impressive and service pretty efficient but quite a wait since it was the peak season. Now, the excitement turned gloomy for two reasons, First, I wasn't comfortable with sharing the suite with the in-laws, nothing personal or I don't like them, I didn't want to compromise our privacy. Secondly, upon entering the suite, such a shock as it was so poorly maintained.  

Upon close inspection, the room were dusty, hair all over the floor including in the bathroom, bed not made, little stains on the pillow covers and tv remote gone case. Calling for service didn't help either. No one came to clean and the maintenance guy couldn't do anything about the remote. The only consolation was the balcony overlooking the swimming pool and the sea, and the wifi couldn't be faulted either.   


After calling again for housekeeping, I left for sightseeing and when I returned back at about 10pm, sadly the room was dirty as ever. Knowing well it may be another disaster the next morning, we skipped the buffet breakfast and slept in late. True enough, when we came down before departing, the family had a whole list of nasty things to say - stale food, service crawling, they too slept in filthy suites, the worst was the clogged up toilet bowls and similarly, the maintenance guy couldn't do anything.
Never will we return to Flamingo hotel again.

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  1. Yuck...they didn't bothered to clean thr place before handing you the keys?

    That is even worst than the hotel in kuantan. At least it was clean when we checked in but they ignored us when we asked for house keepinvg the next day

  2. hotel rooms are something i expect neat...it is so irritating with such experiences of not cleaning before handling to a visitor

  3. Oh the hotel lobby looks clean and tidy! The diagonally cut white pillars look cool and up-to-date! I loved the beach front, pristine!
    But Hotel rooms are always a puzzle to me - some are super clean, cannot find a single mistake - and there are some others which are bearable - and couple others, cannot enter, HaHa! I have always been a fan of complementary breakfast no matter which hotel I'm in. But yeah, if they are serving stale food, the matter should be reported! Good that you skipped the breakfast. A bold review!! :)

  4. That must have been so disappointing! The lobby/reception area does look inviting.

  5. Oops. That is quite bad since this is quite a famous hotel!

  6. In the hotel industry. Guests are of prime concern. They must be given immediate attention. Having this kind of behavior and response is not at all acceptable. It is all about maintaining a healthy relationship with your guests. It they are treated well would turn up again else will find another option.


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